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Airline information and traveler resources
Last updated Tuesday, 6 p.m. ET
Domestic flights | International flights
Online travel agencies | Ground travel
DOMESTIC AIRLINES
AirTran
Call 800-AIR-TRAN (800-247-8726) for rebooking
Passengers scheduled to travel through September 18 may request a voucher for future travel, or rebook for travel through November 1, without a change fee
Visit http://www.airtran.com for updates
Alaska Airlines
Travelers scheduled to fly through September 17 may request refunds or rebooking without penalty
Travelers scheduled to fly between September 18 and October 11 may rebook without penalty
American Airlines
Customers scheduled to travel through September 18 may rebook without penalty for travel through November 15, or may receive a refund
Customers scheduled to travel through September 25 may rebook without penalty for travel through November 15
America West
Travelers scheduled to fly September 11-13 may receive a refund or rebook without penalty
Passengers scheduled for travel through September 16 may rebook without penalty
Call 800-235-9292 to make arrangements, by November 15
Check http://www.americawest.com for updates
ATA
Rebook, cancel, or change travel scheduled through September 14 without incurring penalties
Check http://www.ata.com for an updated flight schedule
Call 800-I-FLY-ATA (800-435-9282) for information on refunds or rebooking
Continental
Refunds are available for travelers with tickets for September 11-13
Customers scheduled to travel through September 25 may rebook without penalty
Delta
Customers scheduled to travel through September 18 may rebook without penalty for travel through November 15, or may receive a refund
Customers scheduled to travel through September 25 may rebook without penalty for travel through November 15
Call 800-221-1212 or the number on your SkyMiles card
Check http://www.delta.com for updates
Frontier
All travel scheduled through September 25 may be refunded or changed without penalty
Call 800-432-1359 for assistance with rebooking or to check schedule updates, or visit http://www.frontierairlines.com
JetBlue
Travelers scheduled to fly through September 17 may rebook through September 30 without change fees or fare increases, or travel beginning October 1 without change fees only
Travelers on canceled flights may rebook or receive credits or full refunds
Call 800-JET-BLUE (800-538-2583) for assistance
Midway
All future flight operations are suspended
Ticketholders are entitled to refunds or rebooking on other carriers
Midwest Express
Refund and change rules waived for travel scheduled through September 17
Visit http://www.midwestexpress.com for updates
National Airlines
Advance purchase requirements have been waived for tickets purchased through September 28
Travelers scheduled to fly through September 14 may rebook without penalty
Non-refundable tickets may be exchanged for a travel voucher or refund
Call 888-757-JETS (888-757-5387) if you have an electronic ticket; customers with paper tickets must exchange them at a National ticket counter
Northwest
Travel scheduled through September 15 may be refunded or changed without penalty
Travel scheduled from September 16 through October 11 may be rebooked without penalty for travel within one year
Visit http://www.nwa.com or call 800-441-1818 for flight information before leaving for the airport
Southwest
Passengers with reservations made on or before September 11 for travel through September 30 may rebook or request a refund without penalty
Call 800-435-9792 for assistance, or visit http://www.southwest.com
Sun Country
Customers traveling through September 16 at 12 midnight CT may request refunds
Call 800-FLY-N-SUN (800-359-6786) for assistance
TWA
Passengers scheduled to travel through September 18 may rebook tickets for travel through November 15, or request refunds, without penalty
Passengers scheduled to travel through September 25 may rebook tickets for travel through November 15 without penalty
For travel updates, visit http://www.twa.com
United Airlines
Passengers scheduled to fly through September 25 will be able to rebook their travel without penalty or receive a voucher refund; for details, click here.
Call 800-241-6522 for more information
US Airways
Customers scheduled to travel through September 25 may rebook without penalty for travel through November 15, or may receive a refund. Call 800-428-4322 for reaccommodation
Vanguard
Call 800-VANGUARD (800-826-4827) for flight status and reaccommodation
INTERNATIONAL AIRLINES
Aer Lingus
Passengers on canceled flights may rebook or receive a refund without penalty
Advance purchase and minimum stay rules are waived between Ireland and the U.S. through September 21
For more information, call 866-IRISH-FLT (866-474-7435) or visit http://www.aerlingus.ie
Aeromexico
Passengers with U.S.-Mexico reservations through September 21 may rebook without penalty
Visit http://www.aeromexico.com and click on "Important News" or call 800-865-0576 for updates
Air Canada
Customers scheduled to travel through September 16 may rebook without penalty: within Canada, for travel within seven days; and to/from the U.S. and international destinations, for travel completed by December 12
Refunds are available for certain flights; for details, visit http://www.aircanada.com
Air France
Passengers with travel scheduled through September 25 may rebook for travel through January 2 with no change fee or penalty
Passengers with travel scheduled after September 25 may rebook for travel through January 2, or may request a refund in the form of a voucher for future travel
Air Jamaica
Passengers with tickets through September 25 may cancel or rebook without penalty
Call 800-523-5585 if your travel plans have been affected
Air New Zealand
Passengers scheduled for flights through September 14 may cancel their booking and request a refund
Passengers scheduled for travel to, from, or via the U.S. and U.K. through September 18 can rebook for travel through November 30 without penalty
Call 800-262-1234 or visit http://www.airnz.com for updates
Alitalia
Passengers scheduled for travel between September 11 and 25 can obtain a refund or change their ticket without penalty
For more information, call 877-435-7254 or 800-223-5730, or visit http://www.alitaliausa.com
British Airways
Passengers scheduled to travel between September 11 and September 17 may rebook for travel through October 31, subject to availability and without penalty
Call 800-AIRWAYS (800-247-9297) or visit http://www.britishairways.com for more information
Icelandair
Customers scheduled to travel through September 18 may rebook without penalty for travel through March 15, 2002 (excluding December 15-January 10), or may receive a refund
Customers scheduled to travel through September 25 may rebook without penalty for travel through March 15, 2002 (excluding December 15-January 10)
Call 800-223-5500 or 800-757-7242 for assistance
Japan Airlines
Travelers scheduled for travel through September 30 may request a refund or rebook without penalty through September 30
For more information, or to rebook, call 800-525-3663 or visit http://www.japanair.com
Lufthansa
Passengers scheduled for travel between September 11 and September 30 can be rebooked/rerouted within the same class without any fee
Call 800-645-3880 for more information
Check http://www.lufthansa.com for updates
Mexicana
Passengers scheduled to travel between September 11 and 21, may extend the validity of their ticket up to one year from the date of issue, without penalty
Visit http://www.mexicana.com.mx or call 800-531-7921 for updates
Qantas Airways
Travelers with tickets between September 11 and 14 should call for rebooking
Visit http://www.qantas.com for updates
Virgin Atlantic
Passengers with tickets between September 11 and 17 may rebook or receive a full refund without penalty; this also applies for passengers with tickets between London and New York through September 21
Passengers with tickets between September 18 and 21 may rebook without penalty
Check http://www.virgin-atlantic.com for updates
ONLINE TRAVEL AGENCIES
Expedia
Call Customer Support at 800-EXPEDIA (800-397-3342)
Orbitz
Call Orbitz at 888-656-4546 for assistance with rebooking or refunds, based on the policy of the airline you are scheduled to fly
Travelocity
Travelocity and HRN will provide full refunds for hotel "GoodBuys" canceled by September 21
priceline.com
If you are scheduled to travel within three days and wish to cancel your trip, please call 800-774-2354 or contact Priceline customer service via e-mail
If you are scheduled to travel within three days and wish to rebook your ticket, contact the airline directly
Hotwire
If you are scheduled to return prior to September 24, please call 877-HOTWIRE (877-468-9473) for assistance
Hotwire does not recommend booking travel for dates prior to September 19
Information and content courtesy of SmarterLiving.com
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